Guidelines for an AODA Compliant Website

An AODA compliant website is integral to promoting online accessibility for everyone. The Accessibility for Ontarians with Disabilities Act (AODA) establishes standards that make accessibility for those with disabilities in Ontario a paramount concern, encompassing not just physical but also digital arenas. For businesses and Not for Profits (NFPs) in Ontario, adhering to these guidelines is not optional; it's a responsibility.

In line with the AODA, businesses, regardless of their scale, must provide websites that are not just user-friendly but also accommodating to individuals, irrespective of physical, sensory, or cognitive challenges they might face..

Understanding AODA Compliance

Maintaining an AODA compliant website means aligning with the benchmarks detailed in the AODA, particularly the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines form an essential component of international standards, laying out the principles that ensure web content remains accessible.

The four core principles of an AODA compliant website include:

  • Perceivable
    Information and user interface components must be presentable to users in ways they can perceive. This includes providing text alternatives for any non-text content so it can be changed into other forms people need, such as large print, braille, speech, symbols, or simpler language.
  • Operable
    Users must be able to operate interface components and navigation. This implies that all functionality should be available from a keyboard and users should have enough time to read and use the content.
  • Understandable
    Users must be able to understand the information and the operation of the user interface. This involves making text content readable and understandable, and making web pages operate in predictable ways.
  • Robust
    Users must be able to access the content as technologies advance. As user agents evolve, the content should remain accessible.

Having an AODA compliant website isn't just a recommendation; it carries legal consequences. Failing to adhere can result in significant fines for businesses and NFPs.

Beyond legal implications, non-compliance obstructs users with disabilities, potentially tarnishing the image of the business or NFP in question. Conversely, ensuring your AODA compliant website is up to standard guarantees that all users can engage with and benefit from your online content. This can enhance user satisfaction and potentially widen your audience reach.

Here's a breakdown of the requirements for each level:

Level A: Minimum Level of Accessibility

  • Non-text Content: Provide text alternatives for non-text content.
  • Audio-only and Video-only Content: Provide alternatives for audio-only and video-only content.
  • Captions: Provide captions for videos with audio.
  • Presentation: Create content that can be presented in different ways without losing information or structure.
  • Colour: Do not use colour as the only means of conveying information.
  • Audio Control: Provide control to pause or stop audio that starts automatically.

Level AA: Mid Range Level of Accessibility

In addition to Level A requirements, Level AA requires:

  • Live Audio: Provide captions for live audio content.
  • Contrast: The visual presentation of text and images of text has a contrast ratio of at least 4.5:1.
  • Resize Text: Text can be resized up to 200% without loss of content or functionality.
  • Images of Text: If the technologies being used can achieve the visual presentation, text is used to convey information rather than images of text.
  • Consistent Navigation: Navigational mechanisms that are repeated on multiple web pages within a set of web pages occur in the same relative order each time they are
  • repeated.
  • Error Suggestion: If an input error is automatically detected, suggestions for correction are provided.

Level AAA: Highest Level of Accessibility

In addition to Levels A and AA requirements, Level AAA requires:

  • Sign Language: Provide sign language interpretations for pre-recorded audio content.
  • Extended Audio Description: Provide extended audio descriptions for video content where needed.
  • Live Captions: Provide captions for all live audio content in synchronized media.
  • Visual Presentation: For the visual presentation of blocks of text, a mechanism is available to achieve the following: Foreground and background colours can be selected by the user, and line spacing (leading) is at least space-and-a-half within paragraphs.
  • Images of Text: Images of text are only used for pure decoration or where a particular presentation of text is essential to the information being conveyed.
  • Error Prevention (Legal, Financial, Data): For web pages that cause legal commitments or financial transactions, or any web page that modifies or deletes user-controllable data, the user must have the opportunity to correct errors, and confirmations, reviews, or explanations are provided for the user to understand and confirm their input.

Securing Level AAA compliance for every content piece on an AODA compliant website might not always be feasible, and often, regulations don't mandate it. Typically, most organizations target Level AA compliance.

Why an AODA Compliant Website is Important

AODA compliance is not only about meeting legal requirements; it also provides numerous tangible benefits for businesses and Not for Profits (NFPs).

Benefits of an AODA Compliant Website

  • Elevated User Interactions
    When a website is intuitive and user-friendly, it naturally enhances the user's experience. With an AODA compliant website, you're guaranteeing accessibility, ensuring a universally pleasant experience for every visitor.
  • Broader Audience Reach
    An AODA compliant website caters to the approximately 2.6 million Ontarians with disabilities. Not only can this boost your site's traffic, but it also introduces your products or services to a previously untapped audience.
  • Boosting Search Visibility and SEO
    Search engines have a preference for websites that offer smooth navigation, consistency, and alternative descriptions for visual and auditory content. As these elements are central to AODA compliance, your website can expect improved search engine performance.
  • Corporate Social Responsibility
    Aligning your website with accessibility standards underscores a commitment to social equality and inclusion. It's a tangible demonstration of your brand's dedication to corporate social responsibility.

Implications of Non-Compliance

The advantages of having an AODA compliant website are clear. However, it's equally important to grasp the repercussions if you fail to comply:

  • Potential Fines
    If you overlook compliance, you risk hefty financial penalties. For businesses, these fines can span from $500 up to $15,000 daily, contingent on the violation's extent and duration.
  • Reputation Damage
    In this inclusive age, companies are anticipated to be both accessible and accommodating. Ignoring AODA standards can attract unfavorable attention, jeopardizing your organization's standing in the public eye.
  • Legal Liability
    Inaccessibility on your website could expose your organization to legal challenges from those unable to engage with your content due to its non-compliance.

Given the substantial advantages of adherence and the severe implications of neglect, achieving an AODA compliant website should be a priority for every business and NFP in Ontario.

AODA Compliance Guidelines for Your Website

An AODA compliant website is an essential step towards ensuring accessibility for all users. Below are some key guidelines that should be followed to meet the standards set out in the AODA and its regulations:

Content Accessibility

Your website's content should be universally accessible. This entails making it perceivable, navigable, and interactive for all, while also enabling users to contribute where needed. Streamline textual content to be straightforward and employ structured headings and subheadings for ease of navigation.

Navigational Aids

With many users relying on assistive technologies, such as screen readers, your website needs to be compatible. Integrate functionalities like keyboard shortcuts and distinct focus indicators, ensuring a coherent and intuitive site structure, and unambiguous labeling for all interactive elements.

Descriptive Alt Text for Images

While images enrich the user experience, they can be barriers for those with visual challenges. Incorporate 'alt text'—brief, descriptive explanations for each image that screen readers can interpret.

Video and Audio Transcripts

Ensure that video or audio elements on your site come with accompanying transcripts or closed captions. This caters to individuals who might be hard of hearing or face technical hindrances in accessing multimedia.

Accessible Forms

Any forms, whether for contacts or feedback, should be crafted considering accessibility. Clearly link labels to the respective form fields, and if errors arise during user input, provide intuitive feedback and correction suggestions.


Prioritize legibility in your text choices. Employ colors that starkly contrast between text and background, ensuring ease of reading for users with visual challenges. Opt for easily readable font sizes, and maintain ample spacing between lines.


A uniform layout throughout your website aids users in seamless navigation. Uphold consistency in positioning navigational elements and ensure that similar actions or references retain the same terminology site-wide.

Adhering to these pointers not only guarantees an AODA compliant website but also crafts an accessible digital space for all users. This holistic approach offers numerous benefits, both to your audience and your organization or business.

Steps to Ensure AODA Compliant Website

Maintaining an AODA compliant website is not a one-time effort; it's a continuous process that adapts as your website grows. Below are vital steps to ensure consistent compliance:

  1. Website Audit
    The first step towards achieving AODA compliance is conducting a thorough audit of your website. This involves assessing all aspects of your website, from the structure and layout to the specific content, to identify areas that may not meet AODA standards. Use automated accessibility checking tools as a starting point, but remember they can only identify some of the issues. A manual audit done by a professional, or user testing with individuals with various disabilities, can provide more comprehensive results.
  2. Implementing Changes
    Based on the results of the audit, begin implementing changes to address identified issues. This may involve tasks such as adding alt text to images, providing transcripts for audio and video content, ensuring proper colour contrast, or modifying your site’s structure for easier navigation. Make sure all new content added to your site also adheres to these standards.
  3. Regular Reviews and Updates
    Once changes are implemented, regular reviews and updates are critical to maintaining AODA compliance. As you add new content or features, or as AODA standards evolve, your website may need updates to remain compliant. Regular reviews allow you to identify and correct any issues promptly. Consider conducting an accessibility audit at least annually, or more frequently if your website changes often.

Having an AODA compliant website goes beyond just regulatory adherence. It champions the cause of universal access, echoing values of equality and inclusiveness. By prioritizing such accessibility, you not only enrich the user experience but also expand your audience base, boosting the potential success of your business or organization.

Does your site measure up to the AODA compliant website standards? If you're uncertain or require assistance in implementing necessary updates, we're here to guide you. Reach out to us for an exhaustive website evaluation or to discover more about our specialized AODA Website Accessibility Services.