Why do I have to verify to receive support?

We are committed to protecting your account and personal information. We can only offer basic help and some general information without verifying who you are. If you need more indepth support, details or changes on your account, we will first need to verify your identity.

How to Verify Identity

  • If you open a ticket when logged into the Client Area, your verified!
  • If contacting support outside of the Client Area, we will request:
    • The email address related to the account in question
    • Details regarding the last payment transaction

Note: if you send us an email, even if it is from the primary email address listed on your account, we will ask you to reply back to our email as verification you are the owner. The reason we must be so careful is an email message can be "spoofed" to look like it is from your address, when actually it's not.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

VPS vs Dedicated Server

Consider purchasing a Cloud VPS Hosting Plan if... Your site is currently on a shared...

No Hosting Contract

We do not require any contracts when you purchase hosting through e-dimensionz. Hosting plans are...

Can I try a hosting account for free?

We don't offer test accounts to customers; however, we have a 30-Day Money Back Guarantee. If you...

What control panel do you use?

For our shared web hosting plans, we offer cPanel. cPanel features include: WebMail Email...

What is the difference between Domains, Hosting, and Websites?

Visitors use your domain name to view your website. When they enter your domain name into a...