Development Terms of Service

Pulling all the pieces together to create a better solution for you

v.2.3, Updated December 17, 2014

Below are the standard terms and conditions for Web Development projects and apply to all contracts and work undertaken by e-dimensionz Inc.

Project Timeline

e-dimensionz Inc will endeavor to meet specified deadlines laid out in the Quote provided. Please make every effort to submit content required and approvals by agreed upon deadlines. e-dimensionz Inc will not be responsible if target date cannot be met due to late submission of materials by Client.

Payment Schedule

The payment schedule will be outlined in the Quote sent by email to the Client. We are confident that you understand that any invoices sent to you should be paid promptly, and our terms of payment are due within 14 days on the presentation of each invoice you will receive.

Late or delayed payments may incur a Late Fee Charge of 2.5%, and may also compromise the project timeline.

If you are hosting the site on another server (that is not hosting with e-dimensionz Inc), payment must be made in full before any files will be released or uploaded to your servers. This is non-negotiable.

Workflow & Efficiency

Stages of a project define the prerequisites for subsequent work. In order to prevent unnecessary work, costs, or delay of project completion, e-dimensionz Inc will provide material for review and approval during the creation process. Projects will be broken down into sets of tasks, referred to as stages. Stages may be implemented concurrently.

  • e-dimensionz Inc will not begin processing provided materials until they are finalized by the client.
  • Once materials are green-lighted, e-dimensionz Inc with begin implementation.
  • Once a stage is ready for review, e-dimensionz Inc will present the work to the client, either as part of an overall demo or a unit test.
  • The client will review the work to check for adherence and provide approval.
  • Once a stage is approved, e-dimensionz will continue to the next stage.
  • Any modifications/deviations or additions to designs, materials, content, functionality or navigation after an approval will be billed hourly if they result in back-fixes or extra work.
Approval Process

During the project development process e-dimensionz Inc provides regular design and project updates. While e-dimensionz Inc performs its own testing of the entire website and functionality, the final responsibility lies with the customer to ensure that the modules and the complete project has been tested for any deficiencies or errors and to confirm that the site is operating as originally intended.

It is expected that the customer responds with any feedback and corrections within the timelines specified with every update, to ensure that the project can be completed on time. If the customer does not respond within seven business days (unless pre-agreed) upon delivery of the website's final version, it will be assumed that the work is accepted and the completion of the project approved. Any further changes must be requested in the form of maintenance for the existing website.

Changes to Scope & Additional Services

Any revisions, additions or redesign requests by client that is not specified in this document will be considered "additional" and will require a separate Quote. A new estimate will be provided prior to commencement of any additional work.

Maintenance

This Agreement does not provide website maintenance unless a website maintenance plan is purchased.

Staging Environment

e-dimensionz Inc uses a three-tier roll out structure. We develop internally on our own development servers and then present the work in progress to you on our own "staging" servers to allow you to review and request changes prior to launch.

Staging Environment is included for projects during active development. After 6 months, if development is not longer active, the demo site will be removed from our Staging server.

Refund Policy

For all projects a consolidated brief must be submitted that contains all requested information before starting the project. If the customer fails to submit the required information within 30 days of making the payment, e-dimensionz Inc may decide to consider the project inactive and not proceed with its implementation.

If an order is cancelled within 7 days of making the payment and before any work has been done, we will refund 75% of the payment. If the work has already begun the maximum refund will be 50% of the payment. There will be no refund if more than 50% of the work has been completed.

Under special circumstances e-dimensionz Inc reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer.

e-dimensionz Inc is not liable for any damages that arise from misinformation or misrepresentation under any circumstances.

Confidentiality

e-dimensionz Inc will not disclose to third parties any confidential information obtained from client in the course of completing the contracted work.

Ownership and Copyright

The Client represents that all website content including logos, trademarks, photos, illustrations, audio, video, and written content provided to e-dimensionz Inc are owned by the Client, or the Client has received explicit permission for use, and do not violate Canadian copyright law. e-dimensionz Inc is not responsible or liable for any copyright or trademark claims regarding third party logos, trademarks or names used on the website.

Upon final payment and approval of the completed project, our client becomes the owner of the website and can take the website / web application to another developer or web host.

The customer agrees that e-dimensionz Inc may use the created website in its portfolio to showcase completed work to prospective customers and for its own marketing purposes.

Warranty

in project includes a warranty for 6 months after going live should any features not function as required. This warranty does not cover links that change over time, pages that become obsolete over time, content that becomes outdated over time, or other changes that do not result from any error on the part of e-dimensionz.

If you have questions, send us a message and one of our knowledgeable support staff will be in contact with you within 48hrs – even on weekends and holidays.

Address
26082-250 King Street West
Kitchener, Ontario, N2G 1B6

Phone/Fax
Toll Free: 888-635-9679
Kitchener-Waterloo: 226-476-1208
Toronto: 647-478-8573

Email
info@e-dimensionz.com
support@e-dimensionz.com

HAVE AN IDEA? INTERESTED IN WORKING WITH US ON A PROJECT?
e-dimensionz Inc is a web development company based in Kitchener-Waterloo
specializing in custom websites, CMS frameworks, mobile applications, and Open Source technology
e-dimensionz Inc, 888-635-9679, info [@] e-dimensionz.com